We strive to ship all orders within 3 business days. Delivery times may vary depending on your location, but most orders are delivered within 3-7 business days.

**Online Store Return Policy**

Effective Date: [9/23/2023]

Thank you for shopping with Butters and Blacksoap. We want you to be completely satisfied with your purchase. If you are not, we are here to help. Please read our return policy carefully to ensure a smooth return process.

**Return Period:**
You have 30 days from the date of delivery to initiate a return.

**Eligibility:**
We accept returns for most items, but we do not accept returns for perishable items. However, if you encounter any issues with your perishable items, please contact us immediately, and we will handle it on a case-by-case basis.

**Return Procedure:**
1. **Contact Us:** To initiate a return, please contact our customer support team within the 14-day return period at www.buttersandblacksoap@gmail.com. Please provide your order number, a detailed reason for the return, and any relevant photos if applicable.

2. **Approval:** We will review your request and, if approved, provide you with a Return Authorization (RA) number along with detailed instructions on how to proceed with the return.

3. **Pack Your Items:** Pack the item(s) securely in the original packaging or a suitable alternative. Include all original tags, labels, and accessories, if possible.

4. **Return Shipping:** You are responsible for the cost of return shipping. Ship the item(s) to the following address:

Butters and Blacksoap
6410 Fairburn Rd, Suite F
Douglasville, GA 30134
[Insert RA Number Here]

5. **Tracking:** We strongly recommend using a trackable shipping method and keeping the tracking information until your return is processed.

**Refund Process:**
Upon receiving and inspecting the returned item(s), we will process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.

**Exchanges:**
We do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure for a refund and place a new order for the desired item.

**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, depending on your preference and item availability.

**Contact Us:**
If you have any questions or need assistance with your return, please contact our customer support team at www.buttersandblacksoap@gmail.com or 678-650-0043

**Policy Changes:**
We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately and communicated on our website.

By making a purchase with Butters and Blacksoap, you agree to abide by this return policy.

Thank you for choosing [Butters and Blacksoap] for your shopping needs. We appreciate your business.

Sincerely,

Butters and Blacksoap

While we strive to offer high-quality natural products, not all of our products are certified organic. Please refer to the product description or contact us if you have any questions about specific products.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online.

We do not offer wholesale pricing at this time.