Butters & Blacksoap is a family-owned business that has been serving customers since 1999. We offer a thoughtfully curated collection of botanical skincare, hair care, herbs, teas, tinctures, oils, butters, clays, and other natural products selected for their quality and simplicity.
Our goal is simple: to provide products made with quality ingredients, honest descriptions, and the kind of service we'd want to receive ourselves.
Thank you for supporting our family business—we're honored to be part of your everyday routine.
What payment methods do you accept?
- We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we accept PayPal and Shop Pay for secure and convenient transactions.
What is your shipping policy?
- Our handmade products typically ship within 3 to 5 business days after the order is placed. Shipping times may vary depending on your location and the shipping method selected during checkout. We offer international shipping to select locations. Please note that international shipping rates and delivery times may vary depending on the destination country.
What is your return/exchange policy?
- We have a 14-day return policy. If you wish to return an item, please contact us within 14 days of receiving your order to initiate the return process. Please note that the buyer is responsible for covering the return shipping costs. Once the returned package is received and the items are confirmed to be in their original condition, you will be refunded in full.
How can I track my order?
- Once your package ships, you will receive a tracking number via email or text message, depending on the contact information provided during checkout. This tracking number will allow you to monitor the status and location of your order until it reaches its destination.
What if I receive a damaged or defective item?
- Please contact us immediately if you receive a damaged or defective product. To expedite the process, kindly provide a photo and description of the issue. We will promptly assess the situation and provide further instructions. Rest assured, all customers are entitled to a full refund for damaged or defective items.
Can I cancel or modify my order after it's been placed?
- Orders can be canceled prior to shipping only. Unfortunately, we cannot make modifications to orders once they have been placed. If you need to make changes to your order, it will need to be canceled, and you will have to place a new order. However, we can accommodate address modifications if needed.
Do you offer discounts or promotions?
- Yes, we routinely offer sales and discounts on our products. To stay updated and receive notifications about our sales and promotions, we encourage you to subscribe to our email list. By subscribing, you'll be among the first to know about our latest offers and exclusive deals.
